What's your response time in Arizona, AZ?+
For active leaks or storm damage, we prioritize calls across Arizona, AZ and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on how close you are to one of our staged crews.
Do you provide free, upfront pricing before starting work?+
We give every Arizona, AZ customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Roof Inspection in AZ, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Arizona, AZ?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Arizona, AZ customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements across Arizona, AZ take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Roof Inspection job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Arizona, AZ with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What areas of Arizona, AZ do you actually cover?+
Our dispatch network reaches most of Arizona, AZ. If you're not sure whether your address is covered, one quick call confirms it immediately.
